Testimonials
Real Customer Experiences with Greenway
Greenway Home Services employees make a habit of going above and beyond 24/7, 365 days a year. On weekends during regular hours, for no extra charge, they make house calls to repair air conditioners, plumbing and heating and appliance repairs. But that's just for starters. Customers take the time to put their appreciation in writing on a regular basis. For example: When a customer called to arrange service for her 12-year old washing machine, the technician suggested that buying a new washer might be the simplest solution. He mentioned the situation to Greenway CEO, Whit Greenway, who recommended he call the customer back and make a complimentary house call just to double check. The technician made the call and repaired the washer free of charge. The delighted customer is still using the same washer today. During a particularly hot, muggy spell this summer, Wendy's home air conditioner went out. A bad situation under normal circumstances, it could have been life threatening for Wendy's son who suffers from extremely severe asthma. When she called Greenway, all the company's technicians were already out on calls and booked solid for the day, so the customer representative made an appointment for the first thing the next morning, the best she could do. Wendy persisted and spoke with the manager, Audrey, who listened sympathetically, and arranged for Preston to work Wendy into his schedule. Preston repaired the unit and gave Wendy suggestions for keeping it running. A letter from Wendy detailing her experience thanked the Greenway team profusely. |
Jay Harvill - East Memphis homeowner and Greenway customer for more than 10 years "What stands out about Greenway is their people. They always treat us and our home with respect. Every Greenway technician who's come to our home has been friendly and engaging which is really unique in their business." "We have used all three divisions of Greenway, and consistently, their repair people have focused on what we need, not what they want to sell us." Fred Harris, East Memphis homeowner "I've been a Greenway customer for more than 10 years and have never had a complaint. Their technicians are always clean and neat and their pricing is very competitive." "The ultimate testimony is that I recommended Greenway Home Services to both of my daughters. When a father connects a home repair company with his own family, you know they've got to be good." Owen Tabor, East Memphis resident "Greenway's quality of service in all three areas is excellent-just one call takes care of heating, air conditioning, plumbing and appliance repair." "Greenway's been particularly helpful in critical situations. We were having a family reunion at our house and the air conditioning went out on a weekend. We called Greenway and they came right out to fix it." |
Carol Wilemon, Germantown resident "Greenway has been our home service company for decades. Our experiences with them have been so good that we spread the word and most of our neighbors now also use Greenway. The company is headed by Whit Greenway, a man of honesty and integrity, and he hires great people. Greenway never sent a technician to our home that I wouldn't ask to join our family at the dinner table." Jessica Walters, East Memphis homeowner "We had Greenway install a zoning system to save on our utility bills. It was a two-day project and could have been a real mess but the technicians took special care of my home. They covered everything and were exceptionally courteous and thoughtful." "We always know what we're getting with Greenway- --immediate attention, usually the same day we callit's just a higher level of service." Ann Cromie, Germantown homeowner "We've had a longstanding relationship with Greenway Home Services. I get a certain peace of mind when I know they're on the way. No matter what happens, I know it will be resolved., whether it's trouble with my air conditioner or an appliance. Greenway puts customer service above everything else." Wade Harrison, East Memphis homeowner, customer since Greenway started "You can count on Greenway technicians to be punctual. They are there when they say they will be there." "Greenway technicians are conscientious about not making a mess, and we feel confident they really know their business." |
